ICAM’s Technical Support group is dedicated to providing a full complement of support services to customers that have purchased Maintenance & Support with their ICAM NC manufacturing software.
Maintaining shop performance at 100% production can be difficult, especially with the introduction of new technologies and capital.
This is why ICAM’s Support team is always on-hand to assist with various NC post-processing issues.
ICAM’s vast knowledge of its suite of products and constant exposure to the evolving CNC machine, controller and CAD / CAM system industries is among
the reasons why 90% of customer problems are resolved within the first telephone call.
| Technical Support Overview |
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This Web site section presents the services provided by ICAM’s Technical Support group.
This section also highlights the procedures involved with submitting a support request.
The mandate of ICAM’s Technical Support group is to solve customer NC manufacturing software and application problems relating to ICAM’s product suite.
| Customer Area |
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Customers under Maintenance & Support will have privileged use of this Web site area. This Web site section features the following:
- FAQ (Frequent Asked Questions)
- Macro Libraries
- Post-processor samples
- The latest mod-level of CAM-POST
- Newly released reference manuals and training manuals
- Miscellaneous documentation developed by ICAM’s Technical Support team
| Request Client Login |
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Please fill out the Request Client Login Form to register fo a login name and password to access the Customer Area.
Please contact ICAM's Technical Support team by telephone at (514) 697-8033 or by email at support@icam.com should problems arise when accessing this page.
| License Management |
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This section supports users that have purchased CAM-POST and / or related productivity modules with all the necessary procedures to obtain authorization codes. This area also assists users that require licence transfers from current workstations to alternate computers.
| Special Notice to CAM-POST Users |
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ICAM Technologies Corporation is presently issuing its current release of CAM-POST® (Version 20) to all its customers that have subscribed to its Maintenance & Support Program. ICAM will only maintain and provide technical support services to customers on the current version of CAM-POST and the prior edition.
Subsequently, with the recent dissemination of CAM-POST V20, ICAM will no longer provide updates and on-line technical support services to customers using CAM-POST V18 as of March 31, 2013.
It is therefore, recommended that all clients using older versions of CAM-POST upgrade to either V19 or V20 to take full advantage of the enhancements and advanced optimization features offered in more recent CAM-POST releases
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Special Notice to ICAM Customers on Maintenance & Support
Effective from November 23, 2009, for customers on Maintenance and Support (M&S), license transfers will only be permitted within the same hardware platform and operating system. For those customers, on M&S, that require cross-platform license transfers, UNIX to MS Windows, or vice versa, for example, a 15% trade-in value against the purchase of a new license will be provided on each individual license transfer.
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