ICAM’s Technical Support group is dedicated to providing a full complement of support services to customers that have purchased Maintenance & Support with their ICAM NC manufacturing software.
Maintaining shop performance at 100% production can be difficult, especially with the introduction of new technologies and capital.
This is why ICAM’s Support team is always on-hand to assist with various NC post-processing issues.
ICAM’s vast knowledge of its suite of products and constant exposure to the evolving CNC machine, controller and CAD / CAM system industries is among
the reasons why 90% of customer problems are resolved within the first telephone call.
Technical Support Overview |
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This Web site section presents the services provided by ICAM’s Technical Support group.
This section also highlights the procedures involved with submitting a support request.
The mandate of ICAM’s Technical Support group is to solve customer NC manufacturing software and application problems relating to ICAM’s product suite.
Customer Area |
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Customers under Maintenance & Support will have privileged use of this Web site area. This Web site section features the following:
- FAQ (Frequent Asked Questions)
- Macro Libraries
- Post-processor samples
- The latest mod-level of CAM-POST
- Newly released reference manuals and training manuals
- Miscellaneous documentation developed by ICAM’s Technical Support team
Request Client Login |
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Please fill out the Request Client Login Form to register fo a login name and password to access the Customer Area.
Please contact ICAM's Technical Support team by telephone at (514) 697-8033 or by email at support@icam.com should problems arise when accessing this page.
License Management |
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This section supports users that have purchased CAM-POST and / or related productivity modules with all the necessary procedures to obtain authorization codes. This area also assists users that require licence transfers from current workstations to alternate computers.
Special Notice to CAM-POST Users |
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ICAM Technologies Corporation is presently issuing its current release of CAM-POST® (Version 20) to all its customers that have subscribed to its Maintenance & Support Program. ICAM will only maintain and provide technical support services to customers on the current version of CAM-POST and the prior edition.
Subsequently, with the recent dissemination of CAM-POST V20, ICAM will no longer provide updates and on-line technical support services to customers using CAM-POST V18 as of March 31, 2013.
It is therefore, recommended that all clients using older versions of CAM-POST upgrade to either V19 or V20 to take full advantage of the enhancements and advanced optimization features offered in more recent CAM-POST releases
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Special Notice to ICAM Customers on Maintenance & Support
Effective from November 23, 2009, for customers on Maintenance and Support (M&S), license transfers will only be permitted within the same hardware platform and operating system. For those customers, on M&S, that require cross-platform license transfers, UNIX to MS Windows, or vice versa, for example, a 15% trade-in value against the purchase of a new license will be provided on each individual license transfer.
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